An attended support session begins only after you accept the connection request.
Secure remote assistance
Remote support, without the runaround.
Download the Nerd IT Remote Support installer, run it, and share the ID shown on screen with your technician. You remain in control of the session.
The installer is preconfigured to connect through Nerd IT Solutions’ remote-support server.
One installer handles installation and configuration automatically.
Frequently asked questions
Can a technician connect without my permission?
For an attended session, you are shown a connection request and must accept it before the technician can begin.
Do I need administrator access?
Windows may request administrator approval because the support application is installed as a service.
How do I end the support session?
Close or disconnect the active session from the RustDesk window. You can also ask the technician to disconnect.